Staying on top of changing technology, IMC continues to offer a complete range of services, including big, start-up projects that demand the works: design, purchase and installation of all aspects of connectivity; networking multiple users and multiple sites; syncing all data across all devices and unifying phone messages to one number; databases, including extensive knowledge of the many contact relationship management (CRM) systems; and computer security systems, among others.

Owner Mary Lee, a well-known Westchester-based technology expert, also provides strategic solutions, such as the analysis of how technology can improve workflow, productivity and cost effectiveness, along with the accompanying services to solve the issues at hand.

Computer Networks
Connecting your organization to the Internet is a vital part of your business. IMC will find the right connectivity solution that meets your goals and budget. IMC can provide you with the installation and configuration of routers, firewalls, web hosting and e-mail solutions.

Connectivity goes beyond one office’s Internet connection. Many organizations have multiple sites and your employees may no longer work at one location. Each employee, in fact, may work on more than one device. IMC can connect everyone and everything, as needed. IMC is expert in the complete design or redesign of the infrastructure of your local area networks (LANs) and wide-area networks (WANs), which form the connection foundations.

IMC can set up remote access so that staff can work seamlessly from multiple sites and on multiple devices with full integration of network operating systems, backup systems, servers, workstations, files and software applications.

CRMs & Software
Today’s software technology automates and synchronizes your ability to reach out to contacts and to track ongoing relationships. But, there is a crowded field of solutions, which can be frustrating and costly to navigate. IMC can analyze your contact relationship management needs and recommend the right software system for your business.

CRM is not the only kind of software that might add value to your business. Accounting packages, payroll systems, point-of-sale systems, fundraising databases, medical billing packages, property management software and premises security systems are just some of the many applications that you might consider, depending on your industry.

Phone Systems
IMC analyzes your current telephone systems to make recommendations that may save you money, while enhancing your telephone features. For instance, IMC can unify your phone communications across any number of devices. Staff can get all their messages, email and other data over their phones wherever they are.

Also, IMC can provide one single gatekeeper phone number for customers, as well as Fortune 500 features such as music on hold, your custom sales message on hold, follow me and offsite extensions of your main phone number.

IMC installs and maintains telephone systems from the leading companies, such as Avaya, Nortel, Cisco Systems and Polycom. Our equipment works with traditional and/or VoIP (Voice over Internet Protocol) based telephone services.

Cabling Design & Installation
IMC can design or redesign the cabling infrastructure of your office, and offers complete installation and configuration of all cabling, Internet access, firewalls, hardware, routers, operating systems and phones. Also, IMC designs and installs the “closet” that houses the point of entry for all cables.

High-Tech Conference Rooms
Conference rooms are essential in today’s business world; they are where important meetings are conducted, often including participants from other locations. IMC can design your conference rooms with the latest technology to make these meetings productive and efficient, while maintaining the aesthetics of the room’s décor. High-tech conference rooms may include screens, microphones, telephones, remote video conferencing and guest Wi-Fi.

Hardware & Software Sales
IMC will work with you in selecting the right equipment and software to meet your goals. We custom build desktop computers and directly sell all off-the-shelf software, hardware and peripherals (printers, firewalls, scanners, switches). With IMC, you have one unified source for all of your computing needs, and a purchaser who is looking out for your budget, solutions and quality.

Firewalls & Computer Security
Computer security is complicated these days, what with multiple locations, remote workers, and visual and voice components. Firewalls have to be built to secure data throughout devices, systems and buildings. For some organizations, there are industry-specific privacy regulations to take into account, such as finance or healthcare laws. IMC provides all the security features you need.

Premises Security
IMC can add access-point and security cameras to your network, integrating them with time, attendance and payroll software systems.

Support, Upgrades & Maintenance
IMC builds upon its client relationships long after the last computers are installed, offering training and support services, such as systems administration, data migration, disaster recovery, and troubleshooting of software and hardware problems. IMC’s skilled and reliable technicians will keep your system operational with regularly scheduled maintenance and upgrade visits. Our long-term customers have rated IMC’s response time “excellent”.

Training
IMC offers targeted training classes in Microsoft Office, QuickBooks and other software packages to meet your specific needs. We also offer training in general computer usage techniques to increase your staff’s computer efficiency.